Our Products

What types of clothing do you specialise in?
We specialise in elegant women’s fashion including satin dresses (both black and white), chic co-ords, sophisticated graduation outfits, stylish trousers, and casual wear. Our collection is designed for fashion-forward women who appreciate affordable elegance.
Are your garments true to size?
Yes, all our garments are true to standard UK sizing. We’re proud to offer size-inclusive options from petite to plus sizes. If you’re unsure between sizes, we recommend checking our detailed size charts available on each product page.
What materials are your dresses made from?
Our signature satin dresses are made from premium quality satin that drapes beautifully. Other pieces use materials selected for both comfort and style, including breathable cottons for casual wear and structured fabrics for our co-ords and trousers.

Ordering & Payments

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, hassle-free checkout. All transactions are encrypted for your security.
Are taxes and duties included in the price?
Prices shown are exclusive of any import duties or taxes, which vary by destination. These are the responsibility of the recipient. We recommend checking with your local customs office for estimated charges.
How can I get free shipping?
Enjoy free standard shipping on all orders over £50. For orders below this amount, we offer affordable express shipping at £12.95. Perfect for when you’re building your capsule wardrobe or making seasonal updates!

Delivery Information

How long does delivery take?
After 1-2 business days for careful hand-packing at our Dundee boutique:
– Express Shipping (DHL/FedEx): 10-15 business days (£12.95)
– Free Standard Shipping (EMS): 15-25 business days (orders over £50)
These are estimates and may vary slightly depending on customs processing.
Do you ship to my country?
We deliver worldwide except certain remote areas in Asia. During checkout, simply enter your address to confirm availability. We’re proud to serve fashion-forward women across Europe, the Americas, Africa and Oceania.
Can I track my order?
Absolutely! You’ll receive a tracking number via email as soon as your order leaves our boutique. Track your fashion finds every step of the way with our premium carriers.
What if I need my graduation outfit urgently?
While we don’t offer expedited shipping, our Express option via DHL/FedEx typically arrives within 10-15 business days to most destinations – ideal when you need that perfect graduation outfit or special occasion dress with time to spare.

Returns & Exchanges

What’s your return policy?
We want you to love every piece. If something isn’t quite right, you have 15 days from delivery to initiate returns. Items must be unworn, with tags attached, in original packaging. Please email our fashion advisors at [email protected] to begin the process.
Are return shipping costs covered?
Return shipping costs are the responsibility of the customer unless the item is faulty. We recommend using a tracked service for your protection. Our Dundee return address will be provided when you initiate your return.
How long do refunds take?
Once we receive your return, please allow 5-7 business days for processing. Refunds will be issued to your original payment method. You’ll receive email confirmation when your refund is processed.

Account & Customer Service

How do I contact customer service?
Our fashion advisors are always happy to help at [email protected]. We aim to respond to all enquiries within 24 hours during our business hours (Monday-Friday, 9am-5pm GMT).
Where is your boutique located?
Our headquarters is at 88 E Dock St, Dundee, GB DD6M 2TS. While we don’t have a physical store open to the public, every order is lovingly prepared at this location by our fashion team.
Do you offer gift wrapping?
All orders receive our signature eco-conscious packaging with tissue paper protection – elegant enough for gift-giving! While we don’t offer additional gift wrapping, our minimalist packaging ensures your fashion find arrives beautifully presented.

Every Ladies Clothing Shop delivery carries our commitment to affordable elegance. Whether you’re unwrapping your first satin dress or the perfect graduation co-ords, we want that unboxing moment to feel as special as the occasions you’ll wear them for.