Returns & Exchanges

At Ladies Clothing Shop, we want you to be completely satisfied with your elegant wardrobe additions. If for any reason you’re not happy with your purchase of our sophisticated black dresses, stylish co-ords, or graduation outfits, we offer a straightforward returns and exchanges process.

Our Return Policy

You may return most unworn, unwashed items with original tags attached within 15 days of receiving your order. Please note:

• All returns must be in original condition with tags attached
• We cannot accept returns on final sale items (clearly marked during checkout)
• For hygiene reasons, we cannot accept returns on underwear or bodysuits
• White dresses and satin garments must be returned in pristine condition

How to Return an Item

Follow these simple steps to return your Ladies Clothing Shop purchase:

1. Initiate your return: Email our fashion advisors at [email protected] within 15 days of receiving your order. Use our return request template below.
2. Package your items: Securely pack the unworn items with original tags in the original packaging if possible.
3. Ship your return: Send your package to our Dundee address (provided in your return authorization email) using a trackable shipping method.
4. Receive your refund: Once we receive and inspect your return, we’ll process your refund within 3-5 business days.

Exchange Process

We’re happy to exchange your item for a different size or color (subject to availability):

1. Follow the same return process above, clearly stating you’d like an exchange
2. In your email, specify the replacement item you’d prefer
3. We’ll ship your new item once we receive your return (additional shipping charges may apply)

Note: For fastest service, we recommend placing a new order for the desired item while processing your return separately.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or was incorrect. We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Refund Information

Refunds will be processed within 3-5 business days after we receive your return. Your refund will be issued to your original payment method:

• Credit/Debit cards: 3-5 business days after processing (depending on your bank)
• PayPal: Typically appears within 24 hours of processing

Original shipping fees are non-refundable unless the return is due to our error.

Return Request Template

To expedite your return, please use this template when contacting us:

Damaged or Incorrect Items

If you received a damaged item or incorrect product (such as trousers instead of your ordered white dress), please contact us immediately at [email protected] with photos of the issue. We’ll arrange a prepaid return label and expedite your replacement at no additional cost.