At Ladies Clothing Shop, we’re committed to making your shopping experience as seamless and enjoyable as possible. Whether you’re investing in our sophisticated black dresses, stylish co-ords, or elegant graduation outfits, we want you to feel confident in your purchase every step of the way.

Shipping Information

Order Processing

We carefully prepare each order with attention to detail:

  • Orders are processed within 1-2 business days (excluding weekends and holidays)
  • You’ll receive a confirmation email with tracking information once your order ships

Shipping Options

We offer two convenient shipping methods to suit your needs:

  • Standard Shipping (£12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after dispatch
    • Includes full tracking and insurance
  • Free Shipping (orders over £50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after dispatch
    • Basic tracking available

Please note: We ship worldwide except to certain Asian countries and remote regions. Delivery times may vary depending on customs processing in your country.

Returns & Exchanges

We want you to be completely satisfied with your elegant wardrobe additions. If for any reason you’re not happy with your purchase, we offer a straightforward returns process.

Our Return Policy

You may return most unworn, unwashed items with original tags attached within 15 days of receiving your order.

Non-Returnable Items

To maintain our high quality standards, we cannot accept returns on:

  • Personalized or made-to-order graduation outfits
  • Items marked as “Final Sale” during checkout
  • Underwear or bodysuits (for hygiene reasons)
  • Garments with removed tags or signs of wear
  • White dresses and satin garments not returned in pristine condition

How to Return an Item

Follow these simple steps to return your Ladies Clothing Shop purchase:

  1. Initiate your return: Email our fashion advisors at [email protected] within 15 days of receiving your order. Use our return request template below.
  2. Package your items: Securely pack the unworn items with original tags in the original packaging if possible.
  3. Ship your return: Send your package to our Dundee address (provided in your return authorization email) using a trackable shipping method.
  4. Receive your refund: Once we receive and inspect your return, we’ll process your refund within 3-5 business days.

Exchange Process

We’re happy to exchange your item for a different size or color (subject to availability):

  • Follow the same return process above, clearly stating you’d like an exchange
  • In your email, specify the replacement item you’d prefer
  • We’ll ship your new item once we receive your return (additional shipping charges may apply)

Pro Tip: For fastest service, we recommend placing a new order for the desired item while processing your return separately.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or was incorrect. We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Refund Information

Refunds will be processed within 3-5 business days after we receive your return:

  • Credit/Debit cards: 3-5 business days after processing (depending on your bank)
  • PayPal: Typically appears within 24 hours of processing

Original shipping fees are non-refundable unless the return is due to our error.

Return Request Template

To expedite your return, please use this template when contacting us:

Subject: Return Request – Order #[Your Order Number]

Dear Ladies Clothing Shop Team,

I would like to return/exchange the following item(s) from my order #[Your Order Number]:

  • Item Name: [e.g., Satin Black Dress]
  • Size: [Your Size]
  • Reason for Return: [Please specify]

I have reviewed the return policy and confirm the items are unworn with original tags attached.

Please advise on next steps for my return/exchange.

Best regards,

[Your Full Name] [Your Contact Information]

Damaged or Incorrect Items

If you received a damaged item or incorrect product (such as trousers instead of your ordered white dress), please contact us immediately at [email protected] with photos of the issue. We’ll arrange a prepaid return label and expedite your replacement at no additional cost.

Need Assistance?

Our fashion advisors are happy to help with any questions about shipping, returns or exchanges. Contact us at [email protected] or write to:

Ladies Clothing Shop
88 E Dock St, Dundee, GB DD6M 2TS

We aim to respond to all inquiries within 24 hours during business days.